7-Day Return Window: You have a 7-day window from the date of receiving your item to request a return. Please note that all Evening Gowns and Lingerie are considered final sale and cannot be returned.
Eligibility for Returns: To be eligible for a return, your item must meet the following criteria:
- It should be in the same condition as when you received it.
- The item must be unworn or unused.
- It must have its original tags attached.
- The item should be in its original packaging.
- You'll need to provide the receipt or proof of purchase.
Initiating a Return: To start a return, please contact us at email@example.com.
Return Shipping Responsibility: Unless we were at fault, the customer is responsible for return shipping charges. If we made an error, we will provide a return shipping label to the email address you provided.
Return Address: Ship your return to the following address: 180 Eastridge Way Dallas, GA 30132
Unauthorized Returns: Items sent back to us without first requesting a return will not be accepted.
Contact Information: If you have any questions or concerns about returns, you can always reach out to us at firstname.lastname@example.org or via Instagram at @Charmsandropesvintage
Damages and Issues: Please inspect your order upon receipt. If the item is defective, or damaged, or if you receive the wrong item, contact us immediately so we can assess the issue and make it right.
Non-Returnable Items: Certain items cannot be returned, including:
- Evening Wear and Lingerie
- Perishable goods (e.g., food, flowers, or plants)
- Custom products (e.g., special orders or personalized items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
Please contact us if you have questions or concerns about a specific item. Sale items and gift cards are also non-returnable.
Exchanges: The quickest way to get the item you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.
Refunds: We will notify you once we've received and inspected your return. You'll be informed if the refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
Refund Delays: If more than 10 business days have passed since we approved your return and you have not received your refund, please contact us at email@example.com.
We hope this policy helps clarify our return procedures. If you have any questions or need further assistance, don't hesitate to reach out.